Here’s Jip at the standing frame, imitating her favorite Major League pitchers. (Talent scouts please note: throws both right and left.) Though she hadn’t used the device for more than a year, as soon as she was vertical again, instinct took over and she began limbering up.
Reassembling this specialized piece equipment was made easier by a great set of directions written out by Greg. (Step number 4 reads: “Woo hoo! The tricky bits are now over! Have a Singha on me”!) He had taken it apart and helped ship it, after storing it for nearly a year in the basement.
At first Jip’s posture seemed off. I began tinkering with all the adjustable pads and levers, but somehow I couldn’t get them lined up so that her body was standing at attention. She was unusually patient—a sign of how important this activity is to her—as I sweated and swore and wished for a professional to come to my rescue.
In desperation I emailed the manufacturer. I confess my expectations for a helpful reply were low. But in less than 24 hours I had heard back, from the company vice president no less:
… It sounds to me like you have an issue with the knee placement or the sling strap length … forward me your serial number … take a picture of her from each side and from the back … If I can see her in the unit I can tell you what adjustments need to be done, no problem.
Who says you can’t get good customer service these days?
1 comment:
So good to see Jip standing at her table pitching again. I was touched by your description of such prompt manufactor response to Jip's alignment problem. Good for you and good for them.
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